Shipping policy

At TrackUp.live, we are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below for information regarding order processing, delivery times, and tracking. This policy reflects common e-commerce shipping practices.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During periods of high demand, processing times may be slightly longer. If a significant delay occurs, we will notify you via email.

Shipping Times

Estimated delivery times:

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for additional information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may be unable to modify the shipment. Additional shipping charges may apply for reshipment of returned packages.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at trackup2020@outlook.com.

While we will assist in locating your shipment, TrackUp.live is not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances outside our control.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number
• Photos of the damaged package and product
• A description of the issue

We will review the claim and work toward a suitable resolution.

Contact Us

TrackUp.live
Email: trackup2020@outlook.com
Website: TrackUp.live

For any questions regarding shipping, delivery, or tracking, please contact our support team at trackup2020@outlook.com